1. What do I do if the product is damaged?
If the product received has defects or damage , please contact our customer service center via email or WhatsApp .
- The product must be sent to the address provided by our team, and the shipping cost will be borne by the customer .
- Once the item has been received and evaluated, the refund will be processed within 7 business days .
2. Can custom orders be returned?
No. Personalized products with name, number, or other unique modifications are not eligible for return.
3. My purchase is on hold at the Federal Revenue Service. Is this normal?
Yes, this is a standard process for imported products. Once released by the IRS, it will be sent for delivery by the Post Office.
4. Can I change the delivery address?
Yes, as long as the change is requested before the order is shipped . Once shipped, the address cannot be modified.
5. What is the delivery time?
The estimated delivery time is 14 to 22 business days , and may vary during seasonal periods, such as the end of the year, due to high demand for orders or delays caused by third parties, such as the Federal Revenue Service and the Post Office. You can track your purchase using the tracking code.
6. I purchased more than one product and only received part of them. Is this normal?
Yes, products from different suppliers have separate tracking codes and may be delivered at different times.
7. What is the quality of the products?
We work with high quality products, developed with anti-sweat technology and state-of-the-art materials. We personalize with official names and numbers to ensure exclusivity.
8. Can I trust Manto Elegante?
With over 3 years of experience in the online market, we value transparency and commitment to our customers. We are always available to answer questions and ensure that your purchase arrives safely.
If you still have any questions, please contact us through our customer service channels. We are ready to help! 💬
